Refund and Returns Policy

Thank you for shopping at Kohenoor Shop. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Products must be returned within [15 days] of receipt.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Certain items, such as perishable goods, custom products, or items marked as “Final Sale,” are non-returnable.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed and credited to your original payment method within [5-7 business days].

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at kohenoorshop65@gmail.com with proof of purchase and a photo of the damaged item.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or an error occurred.

  • Shipping costs are non-refundable.

Contact Us

For questions or concerns, contact us at kohenoorshop65@gmail.com.

Our passion lies in the art of crafting exquisite fragrances that become an extension of your unique identity.

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